1. - SCOPE AND ACCEPTANCE OF TERMS
The general conditions of the website www.van-dos.com expressly regulate the buying and selling relationship between VAN-DOS (Texvall Premium, SLU) located in the address: Calle de la Fragua 3, Parque Empresarial "La Cantueña", 28946 Fuenlabrada (Madrid), SPAIN, registered in the Commercial Register of Madrid, Volume 4477, book 0, Folio 60, section 8, Page M-74124, Entry 12, ES-B37001203 CIF (hereinafter VAN-DOS), and the web user who acquires products in the domain www.van-dos.com (hereinafter referred to as the client).
Purchasing products through the website www.van-dos.com involves express acceptance without reservations of any kind, each and every one of these general conditions. The acceptance by the client of these conditions is regulated by the acceptance thereof online checking the check box provided for this purpose at checkout, which contains the statement "I accept the conditions". Not accepting these conditions by checking the box will preclude proceeding with the purchase.
The products advertised through the web, are offered to end users, over 18 years of age. The following purchase agreement will be held in Spanish.
Any change in the general conditions will be notified to CUSTOMERS in the website www.van-dos.com being prerequisite to purchase products to accept these conditions again. Notwithstanding the above, the amendments do not apply to service backlogs but accepted and confirmed.
2. - PRODUCT INFORMATION. AVAILABILITY
The products offered through this website are only available to the Spanish mainland and the Balearic Islands and the European Union countries, there is not a possibility to place orders for Ceuta, Melilla or the Canary Islands. VAN-DOS reserves the right to modify at any time the quantity and / or the type of products that may be purchased on the website www.van-dos.com.
Pursuant to the provisions of Law 47/2002 to amend the Law 7/1996 of the Retail Trade Order of January 15 and the Law 34/2002 of July 11 of the Society of information and electronic commerce service the customer before ordering is entitled to know the essential characteristics of the products he/she wishes to purchase. Thus, VAN-DOS informs the customer that the pictures and descriptions of products on sale, are not contractual, being illustrative only, and do not compromise VAN-DOS, who according to the state of technology does everything possible so that the colors and/or drawings showing the products in the photos shown on the website are true to the original, without being able to avoid variations in the colors and hues presented, due to technical limitations and depending on the monitor in which they are displayed on.
All orders made by the CLIENT are subject to the stock of the product and to availability of the same. If the order was made up of several products, some of which could not be served, the price of the missing product will be refunded to the CUSTOMER by the same system used as payment.
In case that all the goods ordered are not available, the CUSTOMER will be notified through the email given at the time of placing the order on the web www.van-dos.com and if it had disbursed the amount of the order, the same will be refunded in full or, if he had not paid, there will be no charge, leaving aside the sale under this clause, without being necessary for either party to have a compensation in respect of breach of contract, damages or loss of profits.
VAN-DOS reserves the right to remove or modify any product from the website at any time and / or content.
VAN-DOS is not responsible for errors caused by the technical malfunctioning of the client's Internet connection service.
3. - REGISTRATION. PURCHASE PROCEDURE. ORDER CONFIRMATION
It is possible to register as a user on the website www.van-dos.com, for which the person registered must be over eighteen (18) years of age , and complete the on-screen instructions: complete the filling of the electronic form that appears at all times on the Web by following the instructions in it, pressing the "SEND" button and receiving to the email account given by the CUSTOMER the confirmation of the registration and the "email" and "password" designated by the CUSTOMER will allow the CUSTOMER to access all those areas or services that require prior identification.
CUSTOMER information and the appointee password are personal and not transferable. The information provided by the CUSTOMER will be added to the VAN-DOS database, used to complete customer information to process your order and to send you information about offers and services by email and /or post mail that may result of interest. Thus the purpose of the use of this information will be the maintenance of the contractual relationship between VAN-DOS and the CUSTOMER as well as the management, administration, supply and commercial information or advertising about VAN-DOS products or third party partners or affiliated companies. The User declares to be informed of the conditions and of the detailed agreements in this clause.
To proceed with the purchase of products, the CUSTOMER will access the online store where he/she will add the product or products he/she wishes to buy by selecting them and adding them to the "Shopping Cart" by clicking the appropriate button. In selecting the product the CUSTOMER must select the size and color of choice.
The "Shopping Cart" will contain the reference of the selected products, the size and the color chosen, the number of units and the price (including taxes). The price of the products does not cover shipping costs.
Once the CUSTOMER has completed the entire purchasing process, he/she will receive an email acknowledging the receipt of the order. This email does not mean that the order has been accepted, since it constitutes an offer to purchase. All orders are subject to acceptance and confirmation of the order.
The order confirmation email will be sent once the customer has placed an order under the purchase procedure indicated on the website. The CUSTOMER shall immediately verify the content of e-mail and in case of any error or mistake; he/she should report it immediately to VAN-DOS via email email@example.com
4. - PRICES
All product prices are shown in Euros and include VAT and other taxes. The product prices do not include shipping costs. Once the customer has selected the products he/she wants to purchase and, before proceeding to payment, there will be a final summary identifying the product(s) purchased and a total price (taxes and shipping included).
VAN-DOS will try that all information regarding the price of the products is accurate, but it will not guarantee the absolute absence of errors. In case of error in the price of a product, VAN-DOS will notify the customer via email indicating the correct price of the product and asking you to confirm the order. In case the customer does not confirm the purchase of the product at the correct price, the purchase of such product shall be canceled. In the event that VAN-DOS cannot contact the customer the order will be considered canceled.
The price of the products shall be as indicated on the website and can be modified by VAN-DOS at anytime. The changes in product price product price may not affect the total amount of the order already placed.
5. - PAYMENT AND SECURITY
The Customer may pay for orders by credit card or through PayPal.
Through PayPal you can pay quickly and securely with your PayPal account or with your debit or credit card, without sharing financial information.
If the payment method chosen is credit card, this will be done through the secure payment platform of Banco Sabadell. This payment system meets the standards for secure electronic commerce adopted by international card brands Visa and MasterCard to ensure ownership of the buyer. Once you have completed the payment, the customer returns to the site.
VAN-DOS never has access to confidential information concerning the means of payment. For this reason, the customer bank details will be requested for each new order you place.
6. - SHIPPING AND DELIVERY
Only CUSTOMERS whose shipping address order is within the European Union or the Spanish mainland and Balearic may place orders on the web, you cannot place orders for other countries, Ceuta, Melilla and the Canary Islands. In the order form, we will ask the customer a shipping address within the normal working hours. VAN-DOS is not responsible for errors in delivery caused when the address provided by the CUSTOMER does not conform to reality or there has been omitted data needed for delivery.
There will be no deliveries to PO boxes or addresses that are not within the European Union or the Spanish mainland and the Balearic Islands, the breach of any of these requirements in the shipping address entails automatic cancellation of the order and will not be processed.
All products are shipped via private shuttle service. VAN-DOS will inform the customer by email the shipping status of the order when it leaves our warehouse, indicating the tracking number of the order and the number of customer care of the carrier responsible for delivery, so that, in case arises any impact on the delivery, the CUSTOMER can contact to resolve.
Orders are delivered Monday through Friday, excluding local and national holidays. The usual delivery time is between 3 and 5 days, counting from the day after the order confirmation. VAN-DOS will not be responsible for logistical reasons unforeseen delays or force majeure, the maximum time allowed for delivery of the products is 10 days after order confirmation. In cases of delays in deliveries, VAN-DOS will inform its customers becoming aware of them.
For the delivery of the products, there shall be at the address indicated in the order either the Customer or a person authorized by him to receive the order. If the client or the authorized person, are not in the address designated for delivery or delivery cannot be made for other reasons, the private transport company will contact the customer to fix an alternative delivery date.
After 7 working days to cast out the order placed by the client without it being possible having arranged the delivery, customers must contact VAN-DOS. Should the Client fail and, after 10 days from departure to delivery order will be returned to our warehouse and the Customer shall bear the shipping costs associated with the returning of the order to our stock as well as any other managing costs. The order amount will be refunded by the same payment system used for expenses other than listed above.
7. - RETURNS AND CANCELLATIONS POLICY
7.1. - Right of withdrawal Cart:
If the customer when receiving the order is not satisfied, he/she has a term of seven (7) days from the date of the reception of the order to execute the right of return under the conditions specified below:
If the client wishes to renounce the present contract, he/she shall send a written notice to firstname.lastname@example.org for VAN-DOS to proceed to collect the items on the same delivery address through the appropriate transport company, if the order has been collected in store the CUSTOMER must also send an email to receive a response to email@example.com awaiting for the confirmation of the return requiring the delivery of the garments in the store. The written notice must include the express wishes of the CUSTOMER to exercise their right to cancel the purchase, the detail of the products for which the customer wishes to terminate the order and the order number. After 7 days VAN-DOS will not accept returns of orders.
Products must be in perfect condition, in their original packaging and unused, with all labels and accessories included where applicable. Upon receipt of the merchandise in our stores, and after checking the status of it, we will proceed to refund the amount, according to the method of payment provided by the CUSTOMER.
There shall be no refund for those products that are not in the same condition in which the client received them and we will not accept returns that have not been previously reported.
In case of withdrawal, the shipping costs will not be reimbursed. Also, the cost of collection will be charged to the client (equivalent to shipping amount for the type of product purchased and the delivery destination) which will be deducted in addition to the amount of the order. The product cost reimbursement will be made by deposit to the account specified by the customer within 30 days from receipt of the return.
The right of withdrawal does not apply to those products that for health reasons or other legal exceptions envisaged are not likely to be returned (except tara or defect).
7.2. - Cancellation Order:
Within 24 hours of placing the order, the customer may cancel the same. In that case the customer must contact VAN-DOS in the mail firstname.lastname@example.org
7.3. - Returns of defective products:
In the event that the product is damaged by transportation or the product is defective or presents any defect, the CUSTOMER must contact in the shortest time possible with VAN-DOS at the mail email@example.com
VAN-DOS will be responsible for all expenses involved in the collection of the product /s and the subsequent delivery of the new product /s, once already considered by the Quality Department confirming the existence of defect or defects in the product/s ordered.
A refund or replacement will be made as soon as possible and in any event within 30 days of the date on which VAN-DOS would have sent an email to the customer confirming the return or replacement of the product compliant.
In the event, that the product cannot be replaced by another identical one, the amount paid will be refunded in full to the CUSTOMER, including delivery costs incurred to deliver the product. Refunds will be issued in the same system used for payment.
8. - DATA SECURITY AND PRIVACY
All information provided by CUSTOMERS will be used to process the order, future purchases and to send information about offers and services by email and /or post mail which may be of interest. Thus the purpose of the use of these data will be the maintenance of the contractual relationship between VAN-DOS and the CUSTOMER as well as the management, administration, supply and commercial information or advertising about products VAN-DOS or third party partners or affiliated companies. The User declares to be informed of the conditions and detailed agreements in this clause.
The personal data received will be treated in accordance with Law 15/1999 of December 13, Protection of Personal Data and Royal Decree 1270/2007 of 21 December, approving the Regulations implementing Organic Law 15/1999, and other regulations in force in Spain.
It also informs the customer that VAN-DOS has adopted the levels of security required by the rules and agrees to maintain the secrecy of all information provided.
Customers may at any time exercise their rights of access, rectification or cancellation by writing to our email address: firstname.lastname@example.org or by post mail to: VAN-DOS (TEXVALL PREMIUM SLU) established on Calle de la Fragua 3, Parque Empresarial "La Cantueña", 28946 Fuenlabrada (Madrid), SPAIN, to Att. Departamento venta online.
9. - LAW AND JURISDICTION
These general conditions shall be construed and governed in accordance with Spanish law. For any disputes arising from these conditions, the parties submit to the exclusive jurisdiction of the Courts and Tribunals of Madrid.
CUSTOMERS declare under its responsibility, have read and accepted these terms.
10. - VARIOUS
The CUSTOMER acknowledges that the information about the technical specifications, as the conditions are enough and sufficient to exclude the training error of consent.
Both parties expressly state that the acceptance of these conditions by the CUSTOMER, is carried out through the check box that is located at the bottom of the screen form that the collects customer information.
These conditions constitute the sole contract between the parties, superseding any prior contract or agreement between them, whether written or verbal, which shall be inoperative.
The declaration of any of the conditions as null and void shall not affect the validity or enforceability of the other conditions, which remain binding on the parties.
The waiver by either party to demand at any given time the performance by the other party of any of the conditions herein, shall not imply a waiver of the requirement to comply with that provision, nor create a vested right to the other party of the contractual relationship.
All references to days in general conditions shall mean business, unless expressly stated otherwise.